Complaints, complaints and objections (to items that are the subject of online shopping) consumers can say:

  • by sending an e-mail to:
  • on the phone number 011/362 05 07 in the period from 11:00 to 19:00 every working day and Saturday
  • by regular mail to the address AFFINITY d.o.o. Belgrade, Bulevar Arsenija: arnojevića 148, 11070 Belgrade (marked “For Affinity Internet Store”)


The seller will confirm within one working day that the complaint has been received. Within 8 days from the date of receipt of the complaint, the seller will notify the consumer in writing or electronically of the decision (accepted or rejected consumer objections regarding the conformity of the item) regarding the advertised item, as well as the possible resolution of the complaint in accordance with the Law on Protection. consumer (repair or replacement of the item or refund). The complaint will be resolved within 15 days from the day of receipt of the complaint.

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